FAQ

We've gathered some of the most common questions about tickets, orders, and more.

If you don't find what you're looking for, please feel free to reach out to our customer support team for assistance.

How does the ticket shop work?

Day passes for the Ischgl/Samnaun area and lift tickets for the Samnaun area are available in the online ticket shop. Select the type of ticket, enter your email address and personal information, and pay using your preferred payment method. After purchasing your tickets, you will receive a confirmation email with a QR code. You can use the ticket QR code to pick up your ski tickets at the ticket machines or at the ski pass counters.

If you already have a KeyCard, you can top it up in our online shop.

What age regulations exist in the Samnaun/Ischgl ski area?

Discounted rates

OFFICIAL PHOTO ID required!

Effective date is the respective DATE OF BIRTH!

Children's discount: for all under 17 years of age
Tickets under 10 years free for guests with the Samnaun guestcard.
Guests without the guestcard samnaun are free under 8 years when accompanied by a parent.

Discount for senior citizens (m/f):
from the age of 65
From the age of 80, the children's rate applies

Disability discount: from a documented degree of disability of 70% (child rate)
ATTENTION: Presentation of an official photo ID is required for any type of discount.

What is the Samnaun guest card?

With the Samnaun Guest Card, you can pick up a free ticket for the Samnaun/Ischgl mountain railway at the ticket office, valid for the duration of your stay.
These free tickets cannot be obtained on the webshop.

You can obtain the Guest Card from your landlord.

Which tickets can be purchased online?

Day passes for Samnaun/Ischgl for hikers
Day passes for Samnaun/Ischgl for cyclists
Ascent/descent tickets
Ascent tickets with bike transport

DISCOUNTS

OFFICIAL PHOTO ID REQUIRED!

Child discount:
for all under 17 years of age

Guests of Samnaun with a guest card under 10 years of age accompanied by a parent: free
Day visitors without a guest card under 8 years of age accompanied by a parent: free

Senior discount (m/f):
from age 65
from age 80, the children’s rate applies

Disability discount:
from a documented disability level of 70% (children’s rate)

PLEASE NOTE: Presentation of official photo ID is required for any type of discount.

What payment methods are accepted in the ticket shop?

* Mastercard
* Visa
* TWINT
* Gift vouchers from our Tourist office Samnaun.:

https://www.samnaun.ch/en/buchen-angebote/samnaun-voucher

Please note the 3D-Secure procedure must be activated for credit and debit cards (‘Verified by Visa’ or ‘MasterCard SecureCode’).
For all payment options, your order will only be sent upon confirmation of receipt of payment. The order confirmation sent to you via e-mail is not your online ticket.

I’m having problems with the payment process. What now?

Please check the following:

- Is the 3D-Secure procedure activated? This is a pre-requisite to be able to place an order.
- Have you tried the Google Chrome browser? This has the least problems.
- Have you checked your credit card payment limit ( might be geo-blocked outside of the EU) ?
- We recommend releasing the 3D Securecode on a second device.

We are happy to help: +41 81 861 8604 or tickets@bergbahnen-samnaun.ch

Do I have to state a specific date?

Yes, a validity day must be selected for all cable car tickets.

When and where do I collect my tickets?

You can collect your ticket easily on site at one of the ticket collection machines and at the Twinliner L1/L2 cash desks.

Can I cancel my tickets?

It is NOT possible for tickets to be cancelled.

Unable to travel – can the tickets be cancelled?

Tickets purchased in advance via the online shop cannot be cancelled, even in the event of accidents, illness or other circumstances that prevent you from travelling.

In such cases, please contact your private insurance provider.